Privacy Policy

When you register for or access the Services via the Sites or through a separate subscription agreement, we may ask you to provide personal data, including:

• name
• company name
• business email address
• password
• any other information you choose to provide in connection with creating or managing your account

We collect personal data that you voluntarily provide when you:

• contact us with inquiries (including through web forms on the Sites)
• interact with any chatbots or in-product messaging tools that we operate
• respond to surveys
• contact customer support about an issue you are experiencing with the Services
• otherwise communicate with us regarding the Sites or Services

We collect details of transactions you carry out via the Services, including information necessary to process your orders and payments. This may include:

• name
• billing contact information
• transaction details (amount, date, currency)
• limited payment information (for example, the last four digits of a credit card)

If you sign up for a trial, purchase a paid subscription, or pay for other Torendo services, we or our third-party payment processor will collect billing and payment information, which may include:

• payment method details (e.g., credit card number, expiration date, and security code)
• billing address
• any tax-related information you provide (e.g., VAT number)

You may elect to provide additional information, such as:

• VAT or other tax identifiers
• additional billing contact information
• the legal name of the entity you represent

In some instances—such as when you request a refund, assert certain rights over your personal data, or in other circumstances where we must verify your identity—we may ask you to provide information such as:

• billing information (name, transaction ID, last four digits of card, billing date)
• account email address or login name
• other information reasonably necessary to verify your identity, in accordance with applicable law

With your consent, we may collect and display personal testimonials and endorsements from satisfied users or customers on the Sites or in other marketing materials. These may include your name, company, role, and the content of your testimonial. If you wish to update or delete your testimonial, you may contact us at support@torendo.ai.

If you purchase access to the Services through one of our authorized resellers or distributors, we may receive personal data from them, including:

• business contact information (name, job title, mailing address, email address, phone number)
• information about your organization's relationship with that reseller or distributor

We may also receive personal data from:

• marketing and lead-generation partners
• email campaign providers and analytics vendors
• publicly available sources
• commercial data providers

When you access or use the Sites or Services, we may automatically collect information about your visit, including:

• pages viewed and the order in which they were viewed
• links and features clicked
• dates and times of access
• the URL that referred you to our Sites
• the IP address, operating system, and browser software used
• approximate geographic location derived from your IP address

We may partner with third-party analytics and session insight providers to understand how users interact with the Sites and to help us improve, secure, and promote our products and services. These partners may capture usage data via first- and third-party cookies and similar technologies, including heatmaps and session replays, in order to: analyze and optimize our Sites and Services; detect and prevent fraud and security incidents; and measure and improve the effectiveness of our advertising. For more information about how such providers collect and use data, please refer to their respective privacy statements.

We and our partners may use cookies and other tracking technologies to gather information about your use of the Sites and Services, and for other business purposes such as analytics, personalization, and targeted advertising. Where required by law, we will seek your consent before placing or reading certain cookies.

We process personal data as necessary to:

• provide, operate, maintain, and secure the Sites and Services
• create and manage your account
• process and complete transactions
• deliver customer support and respond to your inquiries
• otherwise fulfill our contractual obligations or take steps at your request prior to entering into a contract

Torendo provides market and commercial intelligence as a data provider. The insights and analytics available through the Services are derived from: external data sources; public or third-party datasets; and Torendo's proprietary processing and modeling. We do not ingest, access, or process your internal company datasets (such as internal sales records, ERP/CRM data, customer databases, ad accounts, or proprietary transaction logs), and we do not connect to your internal systems for the purpose of building or training our models. You should not upload or share confidential internal company data with Torendo. If you inadvertently provide such information, we will treat it in accordance with this Privacy Policy and our contractual obligations, and we will not use it to train or enrich our general models or datasets.

To the extent permitted by applicable law, we also process personal data for our legitimate business interests, including to:

• operate, administer, and improve our Sites and Services
• provide content you request (e.g., downloads or demos) and respond to your requests regarding the Services, including by sharing your personal data with relevant resellers or partners to facilitate your request efficiently
• manage our relationship with you (for example, by sending service-related communications, notices about changes to terms or policies, and information about our own products and services that may be of interest to you)
• analyze preferences, usage patterns, and interactions with the Sites and Services to identify trends, improve user experience, and inform product development
• conduct internal business operations, such as data analysis, benchmarking, research, audits, and surveys
• prevent fraud, misuse of our products and services, or other criminal activity
• protect the security and integrity of our IT systems, infrastructure, and networks
• establish, exercise, or defend legal claims and otherwise protect our rights, privacy, safety, or property, or that of you or others

We may use your personal data to:

• send you information about new products, features, and services
• notify you about events, webinars, or other promotions
• provide other news or information about Torendo that we believe may be of interest, in accordance with applicable law

We engage third parties to perform services on our behalf, such as:

• payment processing and fraud prevention
• hosting and infrastructure
• email and communication services
• customer support
• analytics and business intelligence
• marketing and advertising
• professional advisory services

We may disclose your personal data to our affiliates for:

• administrative purposes
• helping us provide, maintain, and improve the Services
• providing customer support
• conducting sales and marketing activities on our behalf

When you request information about the Services or engage with us in a territory served by our resellers, distributors, or other partners, we may share personal data (such as your name and email address) with those third parties as necessary to: respond efficiently to your inquiries; facilitate the sale and delivery of the Services; and enable such third parties to market their own related services to you, where permitted by law. These third parties act as independent controllers/businesses and process your personal data in accordance with their own privacy policies.

Where permitted by applicable law, or with your consent where required, we may use limited personal data (such as your email address) in hashed or other privacy-protective formats to match you with users on social media or other platforms (for example, Facebook, LinkedIn, or Google) in order to: generate leads; direct traffic to the Sites; or otherwise promote our products and Services. These platforms are not controlled by Torendo, and any questions about how they process your personal data should be directed to them.

We may disclose or transfer your personal data in connection with:

• a merger, acquisition, or other corporate transaction
• financing or investment due diligence
• reorganization, bankruptcy, or receivership
• the sale or transfer of all or part of our business or assets

We may disclose your personal data where we reasonably believe disclosure is necessary to:

• comply with applicable laws, regulations, or legal process
• respond to lawful requests from public or governmental authorities
• enforce our contracts, including our Terms & Conditions
• protect our operations, rights, privacy, safety, or property, or that of you or others
• pursue available remedies or limit damages we may sustain

You may opt out of receiving marketing emails and other promotional communications by following the unsubscribe or opt-out instructions in those communications or by contacting us as described in the "How to Contact Us" section. Even if you opt out of marketing, you may continue to receive non-marketing communications, such as service announcements or administrative messages.

Depending on your location and applicable law, you may have some or all of the following rights with respect to your personal data that we control:

• Access – to know whether we process your personal data and to receive a copy of it.
• Correction – to request correction of inaccurate or incomplete personal data.
• Deletion – to request deletion of personal data that we no longer need, subject to certain exceptions.
• Restriction – to request that we restrict processing in certain circumstances.
• Objection – to object to certain processing, including direct marketing.
• Opt-out of targeted advertising/sharing – where applicable, to request that we cease processing your personal data for targeted advertising or "sharing" purposes.
• Withdrawal of consent – where processing is based on consent, to withdraw that consent at any time.

Your rights may be subject to limitations and exceptions under applicable law—for example, where fulfilling a request would: infringe the rights and freedoms of others; interfere with our ability to comply with legal obligations; or prevent us from establishing, exercising, or defending legal claims. If you are dissatisfied with how we handle your request, you may contact us as described below. Where available under applicable law, you may also lodge a complaint with a data protection regulator in your place of residence, place of work, or place of the alleged infringement.